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We\u2019re thrilled to kick off a week full of exciting updates, new features, and enhancements designed to make your customer support workflows smarter, faster, and more efficient. Each day, we\u2019ll unveil a new feature along with improvements to help you get even more value from Pluno. 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Based on the results of our recent A/B test, we\u2019re confident this update will significantly boost our response ratio. It\u2019s also designed to reduce responses to messages that don't necessarily require one, such as general complaints. 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You can check this page for real-time updates on system status."]})}),e("li",{children:e("p",{children:"Fixed an issue where FAQs created on our dashboard by users weren\u2019t immediately updated."})}),e("li",{children:e("p",{children:"Support agents can now easily copy the end-user's email in the tickets management portal by either clicking on the email itself or using the button next to it. This small improvement makes handling user info quicker and more efficient."})}),e("li",{children:e("p",{children:"Fixed the FAQ channel detection issue. Previously, if non-trusted user messages were detected, the channel was classified as a non-FAQ channel. We\u2019ve updated this logic: now, if all messages in a channel are from the same author, it\u2019s more accurately recognized as an FAQ channel."})}),e("li",{children:e("p",{children:"End users can now have only one open ticket at a time. If they attempt to open another ticket or reply to a resolved one, they'll receive an email with a link to their current open ticket. This helps keep ticket management streamlined and ensures support agents don\u2019t get distracted or lose time due to unnecessary ticket creations for the same issue by the same user."})}),e("li",{children:e("p",{children:"Ticket status is now determined based on the latest message in the chat when a support agent claims the ticket, rather than automatically changing to the OPEN status. This change ensures a more accurate status is set, reflecting the most recent activity and improving overall ticket management."})})]})}),className:"framer-cv0kd7",fonts:["GF;Sofia Sans-regular"],verticalAlignment:"top",withExternalLayout:!0})]})]})})}),e("div",{className:"framer-1swcet","data-framer-name":"Features Large",children:e("div",{className:"framer-lc56t2","data-framer-name":"Features",children:r("div",{className:"framer-8k75pb",children:[e(s,{breakpoint:i,overrides:{pEpflcAHB:{background:void 0}},children:e("div",{background:{alt:"",fit:"fill",intrinsicHeight:720,intrinsicWidth:960},className:"framer-1at2ngn","data-framer-name":"Image",children:e(t,{__fromCanvasComponent:!0,children:e(a,{children:e("h4",{style:{"--font-selector":"SW50ZXItQm9sZA==","--framer-font-family":'"Inter", "Inter Placeholder", sans-serif',"--framer-font-size":"20px","--framer-font-weight":"700","--framer-line-height":"1.4em","--framer-text-color":"rgba(255, 255, 255, 0.5)"},children:"Aug 14, 2024"})}),className:"framer-18gzgk3",fonts:["Inter-Bold"],verticalAlignment:"top",withExternalLayout:!0})})}),d()&&e("div",{className:"framer-1d24cb8 hidden-173bs7j"}),r("div",{className:"framer-7uh9zx","data-framer-name":"Content",children:[e(t,{__fromCanvasComponent:!0,children:e(a,{children:e("h2",{className:"framer-styles-preset-1l5zla5","data-styles-preset":"h2eZGDIuK",children:"Web Chatbot Disclaimers"})}),className:"framer-1bnl10a",fonts:["Inter"],verticalAlignment:"top",withExternalLayout:!0}),e(s,{breakpoint:i,overrides:{pEpflcAHB:{background:{alt:"",fit:"fill",intrinsicHeight:628.8889055487555,intrinsicWidth:381.111121207108,loading:l((n?.y||0)+0+39640.3036+20+0+0+0+28+20+59.2),pixelHeight:1132,pixelWidth:686,sizes:`min(max(${n?.width||"100vw"} - 40px, 1px), 1000px)`,src:"https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png?scale-down-to=1024",srcSet:"https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png?scale-down-to=1024 620w,https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png 686w"}},Sj5J0yVDo:{background:{alt:"",fit:"fill",intrinsicHeight:628.8889055487555,intrinsicWidth:381.111121207108,pixelHeight:1132,pixelWidth:686,sizes:`min(max(${n?.width||"100vw"} - 80px, 1px), 1000px)`,src:"https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png?scale-down-to=1024",srcSet:"https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png?scale-down-to=1024 620w,https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png 686w"}}},children:e(o,{background:{alt:"",fit:"fill",intrinsicHeight:628.8889055487555,intrinsicWidth:381.111121207108,pixelHeight:1132,pixelWidth:686,sizes:`min(max(${n?.width||"100vw"}, 1px), 1000px)`,src:"https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png?scale-down-to=1024",srcSet:"https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png?scale-down-to=1024 620w,https://framerusercontent.com/images/G0L60xWn0IYtF4v4P5TDMvXc.png 686w"},className:"framer-wn8ztw","data-framer-name":"$2024_08_14110738038_GemooSnap"})}),e(t,{__fromCanvasComponent:!0,children:r(a,{children:[r("p",{style:{"--font-selector":"R0Y7U29maWEgU2Fucy1yZWd1bGFy","--framer-font-family":'"Sofia Sans", "Sofia Sans Placeholder", sans-serif',"--framer-letter-spacing":"-0.5px","--framer-line-height":"1.4em","--framer-text-alignment":"left","--framer-text-color":"rgba(255, 255, 255, 0.8)"},children:["Now you can add a disclaimer inside your web chatbot to manage user expectations and reduce liability. Previously this functionality was limited to Discord and Telegram bots only. This is a great way to clarify that the bot is not a human expert, so users shouldn't rely solely on its responses for critical decisions. 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Now they only receive direct replies from our team to their queries to avoid confusion and ensure a smooth experience."})}),e("li",{children:r("p",{children:["There was an issue reported by ",e(c,{href:"https://www.flash.trade/",motionChild:!0,nodeId:"swsZamzEL",openInNewTab:!0,scopeId:"mimm59cS9",smoothScroll:!1,children:e(f.a,{className:"framer-styles-preset-1ut0r4k","data-styles-preset":"RDEHktQ6k",children:"Flash Trade"})})," which we fixed where the bot failed to generate a response to a question due to a policy violation error. The error occurred because a whitelisted link in the answer was not recognized due to a case mismatch in the knowledge base. 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:last-child, .framer-SGQuQ .framer-1mokezz > :last-child, .framer-SGQuQ .framer-1umzkh5 > :last-child, .framer-SGQuQ .framer-lc56t2 > :last-child, .framer-SGQuQ .framer-1at2ngn > :last-child, .framer-SGQuQ .framer-7uh9zx > :last-child, .framer-SGQuQ .framer-1i0dpoj > :last-child, .framer-SGQuQ .framer-1wdk772 > :last-child, .framer-SGQuQ .framer-1k2aq8l > :last-child, .framer-SGQuQ .framer-1uuo6cu > :last-child, .framer-SGQuQ .framer-1cjutss > :last-child, .framer-SGQuQ .framer-13r3ede > :last-child, .framer-SGQuQ .framer-hun9mv > :last-child, .framer-SGQuQ .framer-pygfz > :last-child, .framer-SGQuQ .framer-pe7qi0 > :last-child, .framer-SGQuQ .framer-gce5s7 > :last-child, .framer-SGQuQ .framer-jkaoar > :last-child, .framer-SGQuQ .framer-atbvbj > :last-child, .framer-SGQuQ .framer-1tevdas > :last-child, .framer-SGQuQ .framer-m468ff > :last-child, .framer-SGQuQ .framer-mqo3uk > :last-child, .framer-SGQuQ .framer-nx0ulf > :last-child, .framer-SGQuQ .framer-1clstqf > :last-child, .framer-SGQuQ .framer-bqkl3w > :last-child, .framer-SGQuQ .framer-nqn150 > :last-child, .framer-SGQuQ .framer-1m58x4c > :last-child, .framer-SGQuQ .framer-qcd3wz > :last-child, .framer-SGQuQ .framer-13v961v > :last-child, .framer-SGQuQ .framer-1ogv98w > :last-child, .framer-SGQuQ .framer-eaufow > :last-child, .framer-SGQuQ .framer-1iskpxj > :last-child, .framer-SGQuQ .framer-12z2h2u > :last-child, .framer-SGQuQ .framer-hnk4qa > :last-child { margin-bottom: 0px; } .framer-SGQuQ .framer-1ig32df > *, .framer-SGQuQ .framer-lt17vl > *, .framer-SGQuQ .framer-x7he8j > *, .framer-SGQuQ .framer-pwj4th > *, .framer-SGQuQ .framer-n8rbnn > *, .framer-SGQuQ .framer-12n19i8 > *, .framer-SGQuQ .framer-943bz2 > *, .framer-SGQuQ .framer-108vs18 > *, .framer-SGQuQ .framer-1tvr42e > *, .framer-SGQuQ .framer-1mrtlyp > *, .framer-SGQuQ .framer-gjief7 > *, .framer-SGQuQ .framer-hrjvu4 > *, .framer-SGQuQ .framer-5llmn6 > *, .framer-SGQuQ .framer-wq40bb > *, .framer-SGQuQ .framer-s5ri1s > *, .framer-SGQuQ .framer-katnne > *, .framer-SGQuQ .framer-9kfoxl > *, .framer-SGQuQ .framer-n6nslx > *, .framer-SGQuQ .framer-10ueb2e > *, .framer-SGQuQ .framer-l7eb14 > *, .framer-SGQuQ .framer-23a2bk > *, .framer-SGQuQ .framer-7ke8ax > *, .framer-SGQuQ .framer-18n4irv > *, .framer-SGQuQ .framer-1mokezz > *, .framer-SGQuQ .framer-1umzkh5 > *, .framer-SGQuQ .framer-1at2ngn > *, .framer-SGQuQ .framer-7uh9zx > *, .framer-SGQuQ .framer-1wdk772 > *, .framer-SGQuQ .framer-1k2aq8l > *, .framer-SGQuQ .framer-1cjutss > *, .framer-SGQuQ .framer-13r3ede > *, .framer-SGQuQ .framer-pygfz > *, .framer-SGQuQ .framer-pe7qi0 > *, .framer-SGQuQ .framer-jkaoar > *, .framer-SGQuQ .framer-atbvbj > *, .framer-SGQuQ .framer-m468ff > *, .framer-SGQuQ .framer-mqo3uk > *, .framer-SGQuQ .framer-1clstqf > *, .framer-SGQuQ .framer-bqkl3w > *, .framer-SGQuQ .framer-1m58x4c > *, .framer-SGQuQ .framer-qcd3wz > *, .framer-SGQuQ .framer-1ogv98w > *, .framer-SGQuQ .framer-eaufow > *, .framer-SGQuQ .framer-12z2h2u > *, .framer-SGQuQ .framer-hnk4qa > * { margin: 0px; margin-bottom: calc(20px / 2); margin-top: calc(20px / 2); } .framer-SGQuQ .framer-uatzyg > *, .framer-SGQuQ .framer-1nrudtr > *, .framer-SGQuQ .framer-1yy27jv > *, .framer-SGQuQ .framer-17vndt > *, .framer-SGQuQ .framer-1bwifv6 > *, .framer-SGQuQ .framer-1dd6wgr > *, .framer-SGQuQ .framer-1vd5qp3 > *, .framer-SGQuQ .framer-1dz4nj0 > *, .framer-SGQuQ .framer-3h4ykl > *, .framer-SGQuQ .framer-pvrfsf > *, .framer-SGQuQ .framer-fjj3u9 > *, .framer-SGQuQ .framer-eu5rmk > *, .framer-SGQuQ .framer-11gyvo7 > *, .framer-SGQuQ .framer-1mxiryi > *, .framer-SGQuQ .framer-1c6yd41 > *, .framer-SGQuQ .framer-1swcet > *, .framer-SGQuQ .framer-1qzz63f > *, .framer-SGQuQ .framer-suj2xz > *, .framer-SGQuQ .framer-6nxjss > *, .framer-SGQuQ .framer-1k5u5rf > *, .framer-SGQuQ .framer-1e5n2m9 > *, .framer-SGQuQ .framer-ab6kwj > *, .framer-SGQuQ .framer-8d87xc > *, .framer-SGQuQ .framer-26z0pj > *, .framer-SGQuQ .framer-ncwf1w > * { margin: 0px; margin-left: calc(10px / 2); 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